Virgin Engineers

[Mups]

I am with Virgin, and have been for donkeys years
.    
Does anyone happen to know whether it costs to get one of their engineers out to check a possible fault please?

[klondike]

No. Just call them and complain. They may drive you nutty with silly requests. Turn it off. Turn it on. Stand on your head.....

If they do give you the run around try asking them to put you through to cancellations (it's actually called retentions internally) as you are sick of the poor performance. Chances are you'll still be in contract though - that is their business model. When renewal comes around they'll ask for some stupid new price. You complain and they either make a small reduction or give some trivial upgrade in return for a contract extension.

[Scrumpy]

I too am with Virgin.. Been with them donkey years..
If you have a fault they will send an engineer to check.. 
NO CHARGE..
They usual do a 'run through' to check any faults.. As Klondike says they will ask you many questions..
Just play the ' stupid' card and tell them that you do not understand all this technology stuff.. Don't let anyone bully you.. You are a customer.. You pay THEM..
If you are unhappy tell them that you are thinking of leaving.. finding another....
They need you.. and WILL offer you a reduction in the package that you have with them..
 You must learn to stick up for yourself  Mumps
You are a soft touch..  You don't need to be rude.. 
Just be firm.. 
You are far too nice.. But it doesn't put food on the table..

[Mups]

Thank you Scrumps and Klondy.   You're very kind.