BOXT Gas Boilers and other services

Started by klondike, November 28, 2025, 11:18:41 AM

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klondike

Mups question about her boiler kicked this idea off as my son's boiler is hanging on by a thread and he asked about mine which I replaced last year. I looked around and rather than risk an unknown local I looked at national services where you can check TrustPilot etc, and decided on BOXT who performed flawlessly. Just had the first annual service.

I used their BoxtT Life plan which runs 10 years and covers boiler installation, servicing and all repairs vfor the life of the plan. It is obviously financed based as you pay only the fixed monthly charge. Ypu could instead just buy the boiler but I preferred the probably more expensive but lot simple route.

This is my affiliate link and I noticed you can currently get £100 from TopCashBack if you use that too - I'll be adding an affiliate link for that too later as it is essentially money for very minimal effort.


Take a look through this link and remember to use it again should you decide to buy to get your savings from that {and mine too thank you very much  :grin: )


Get £100 off your purchase with BOXT -  https://app.boxt.co.uk/referrals/7438?promo=REFER100&utm_source=ca_raf&utm_medium=app&utm_campain=raf_drawer

Raven


Alex


Mark

Sorry - messed up with board permissions when I set it up. Guest posting no longer allowed. Hopefully.

Ashy

:upvote: Thanks for the advice, we'll be replacing the old boiler soon, I wouldn't have thought of looking at Boxt. A couple of years ago we had ours repaired by a random Pole and although he fixed it, it hasn't worked right since.

I used British Gas back in the day, and their skills were patchy. 

Ashy

I think with BOXT it depends on which installer they use. I appreciate that our boiler is probably in the most diabolically awkward place to do any work on, so I credit them with no complaining about it, but it took six days overall including days they didn't come, umpteen parking permits thanks to our rotten council, and they left two important faults on it which meant that the heating didn't work and the kitchen occasionally got rather wet. 

On the plus side, and this was excellent service, the work was started with all the expected components delivered, the day after I placed the order, i.e. I placed the order on Wednesday and work started on Thursday.

klondike

That's bad luck. Mine all got done in the day including ordering and having delivered a standoff bracket as the pipes in my old boiler ran behind it and the new one needed the standoff. It was one man job and took a little longer than he expected because of that.

Everything has to be photoed and signed off by Boxt after the job is finished. Not sure what happens if there was something they weren't happy about as mine was accepted as correct.

Into its second year now. I just replaced the batteries in the remote thermostat. Had no problems with it at all. The service was completed at the time booked.

Ashy

Wow were you lucky. I had a gas man, a water man, a flue man and a technical adviser.

klondike

Mine is just a combi boiler with a through wall flue.

Ashy

Mine is a combi but it's in a corner and they built the kitchen units round it, so it's above a counter. Couldn't be in a more awkward place. The flue has to come out sideways and clear a shed roof outside! 

klondike

Mines is in a big tall cupboard on the end of a row. Just as well - it has always had umpteen visible pipes and wires going to it.



The wires even are worse now as I ran a cable from my solar set up so I can either have it plugged into a mains socket in there or the extra socket that runs from a UPS port on my inverter. I was and still am expecting power cuts in winter when our aging grid can no longer cope with all the EVs and heatpumps when the wind don't blow and the sun don't shine.

My solar doesn't have full grid backup - only the stuff I have on the UPS port which is currently the boiler and the internet. I intend to put house lights on it too but to be legal that has to be a sparky as the lights are on the house consumer unit. I'll have the sparky install a consumer unit running off the solar UPS port to power lights, boiler and my internet cupboard.