The boring thread.....

[klondike]

Changing your package is his job. That will have put you into a fresh 12 month or more contract which as I said earlier is their business model.

Hopefully the engineer will sort it out. Unfortunately you have now lost the threat of leaving any time soon if they don't.

[Mups]

Changing your package is his job. That will have put you into a fresh 12 month or more contract which as I said earlier is their business model.

Hopefully the engineer will sort it out. Unfortunately you have now lost the threat of leaving any time soon if they don't.

What's more is,  I have just received a text from them saying I will be charged  £25 for the engineer's visit.    She never mentioned a thing about charging me when I phoned!