The boring thread.....

[klondike]

Changing your package is his job. That will have put you into a fresh 12 month or more contract which as I said earlier is their business model.

Hopefully the engineer will sort it out. Unfortunately you have now lost the threat of leaving any time soon if they don't.

[Mups]

Changing your package is his job. That will have put you into a fresh 12 month or more contract which as I said earlier is their business model.

Hopefully the engineer will sort it out. Unfortunately you have now lost the threat of leaving any time soon if they don't.

What's more is,  I have just received a text from them saying I will be charged  £25 for the engineer's visit.    She never mentioned a thing about charging me when I phoned!

[Scrumpy]

Don't pay it Mups.. protest..
How can they charge you to install a new router in order to solve the problems you are having..Problems that should be put right by them..
You cannot tell me that EVERY customer knows how to replace a Router.. 
Play the old lady card.. the idiot card.. 
Don't let them bully you..

[klondike]

Imo they are a horrible company that take advantage of people. When I got crap service from them I wrote to the CEO. They maintain an office to handle such things. My complaint was sorted out. It was about being able to leave penalty free as I was sick of them.

Explain that you complained about poor performance and were bamboozled into an account upgrade and installing a new router which is beyond your ability. When you phoned to get that sorted and they said an engineer would be sent and only later was a charge mentioned.

This has some details...

https://www.complaintsdepartment.co.uk/virgin-media/

The CEO address in there is outdated though it is email at [email protected].



This contact information is consistently listed across