The boring thread.....

[klondike]

Changing your package is his job. That will have put you into a fresh 12 month or more contract which as I said earlier is their business model.

Hopefully the engineer will sort it out. Unfortunately you have now lost the threat of leaving any time soon if they don't.

[Mups]

Changing your package is his job. That will have put you into a fresh 12 month or more contract which as I said earlier is their business model.

Hopefully the engineer will sort it out. Unfortunately you have now lost the threat of leaving any time soon if they don't.

What's more is,  I have just received a text from them saying I will be charged  £25 for the engineer's visit.    She never mentioned a thing about charging me when I phoned!

[Scrumpy]

Don't pay it Mups.. protest..
How can they charge you to install a new router in order to solve the problems you are having..Problems that should be put right by them..
You cannot tell me that EVERY customer knows how to replace a Router.. 
Play the old lady card.. the idiot card.. 
Don't let them bully you..

[klondike]

Imo they are a horrible company that take advantage of people. When I got crap service from them I wrote to the CEO. They maintain an office to handle such things. My complaint was sorted out. It was about being able to leave penalty free as I was sick of them.

Explain that you complained about poor performance and were bamboozled into an account upgrade and installing a new router which is beyond your ability. When you phoned to get that sorted they said an engineer would be sent and only later was a charge mentioned.

This has some details...

https://www.complaintsdepartment.co.uk/virgin-media/

The CEO address in there is well outdated though I think it is email at [email protected].

That stacks up with Wikipedia https://en.wikipedia.org/wiki/Virgin_Media

[Scrumpy]

Good advise..

I went out today.. without a hat..

[Alex]

I stayed home again today, that's 3 days on the trot !  I may venture out tomorrow.

[Mups]

Imo they are a horrible company that take advantage of people. When I got crap service from them I wrote to the CEO. They maintain an office to handle such things. My complaint was sorted out. It was about being able to leave penalty free as I was sick of them.

Explain that you complained about poor performance and were bamboozled into an account upgrade and installing a new router which is beyond your ability. When you phoned to get that sorted they said an engineer would be sent and only later was a charge mentioned.

This has some details...

https://www.complaintsdepartment.co.uk/virgin-media/

The CEO address in there is well outdated though I think it is email at [email protected].

That stacks up with Wikipedia https://en.wikipedia.org/wiki/Virgin_Media

Thank you, and I will have to sort all that out, Klondike,  but God knows when, as there is yet another problem first.

At the moment I'm in yet another pickle!
Went to GP this afternoon with bad stomach pains which have been ongoing.

After he poked and prodded me,  he told me he was sending me to hospital!   

"When"   said I.
"Now"  he said!!    I told him I can't night drive along that A14 now, not with those dazzling oncoming headlights, and pouring rain as well.   So he  promptly arranged an ambulance to come and collect me.   
He suspected an Appendicitis!

I was in a right old panic.  It was 6 pm, tea time.  I hadn't fed the dogs or had anything myself,  so shot off home to see to the animals, and pack a bag incase they kept me in.

Then at 8 pm they hadn't arrived, and then I got a phone call from the dept. that organizes the ambulance routes, a very nice lady,  and to cut a long story short, I persuaded her to arrange it for tomorrow morning if possible, and she said OK.   But if I get in worse pain during the night,  I am to ring 999.

So that has created another problem now.   I have had to cancel the bloody Virgin engineer tomorrow incase the hospital wants to keep me in!   

I have no idea what's going to happen tomorrow, nor how long I will be away,  but I will try and keep in touch.
I am sure someone, somewhere, is sticking pins in me . . .