Anima

[klondike]

Looks like the curry coders have been given some more work to do "upgrading" Anima health which is the only online means I have to contact my GP.  They must have been tasked with reducing the GP workload I think. Just sent them this email 



Hi,

I am registered with Anima Health

[my name and email]

I am using https://patients.animahealth.com/signIn to login. When I start to do so after entering my email I see

Existing account found!

It looks like you have an existing account registered with the email [my email] which is set up with NHS login. Please Continue with NHS login to access your account.



Clicking the button takes me to  https://access.login.nhs.uk/login which is titled

Log in to Anima for Patients

When I do so I am redirected to https://patients.animahealth.com/green/additional-user-info

Where I see

Welcome to Anima
We need a few final details to confirm your registration.

The only details not complete are a sex dropdown, postcode and a couple of checkboxes where I selected
I confirm I am over 13 years of age and that I have read and agree to the privacy policy and terms of use. I consent to my data being shared with healthcare providers, such as my GP practice


The only option to continue is a create account button which takes me to

Existing account found!

It looks like you have an existing account registered using NHS login. Please Continue with NHS login to access your account.


And round I go again

[Scrumpy]

Daft lot.. Bloody irritating.. Far too many idiots pressing buttons..

[klondike]

It used to work. I can't see that it can just be my account which means there are a bunch of GPs scratching their backsides. It's bad enough calling them any time but if there really is a fault with the system the usual half an hour to be fobbed off with an appointment far enough in the future they must be hoping I'll die first will turn into well over an hour.

[Mups]

Klondie,  I don't like that Anima system,  so I agree with you entirely how irritating it can be.

However,  at my surgery if anyone is 75 or over,  if you phone them, they will fill it all in for you.
I don't know if that is just my surgery,  or whether all surgeries are supposed to do it for older people,  but its worth asking. 
Best of luck.

[klondike]

I usually walk to the surgery - it's only half a mile away so that's a lot quicker than phoning 

It isn't anything urgent. I was using the function where after umpteen pointless clicks you eventually get to the bit where you can describe which bit is hurting today and you either get a same day callback or authorisation to book an appointment. I walk there to do that. Unless the weather is grotty.

I got an AI response fairly quick where it asked for my NHS number (which is amongst the stuff they already had) and after I emailed that...

Hey there,

I'm escalating this conversation to a human. We aim to respond within 5 working days. Please contact your GP practice for any urgent queries.

Thank you for your patience.

Kind regards


Best,

Maia

Anima Health

[Mups]

FIVE DAYS  wait for a reply???

How is that 'improving the system'?    
Even on the phone you only have hold on for 3 days.   

[klondike]

I'm sure they'll sort it. There's a clue is in the AI response so this problem isn't new to them. They'll delete my account and I'll have to re-register which might, or might not fix the problem. Alternately they'll realise that there is something wrong with a recent code update and ask Mumbai to fix it. In that case walking to Mumbai is likely to be quicker than the fix. Great for Mumbai though - they can charge for buggering it up and again to remove the code that buggered it up.