BT email lockout

[Flying Bomb]

I wonder if anyone here has experienced this.....
Yesterday, quite suddenly, I lost my BT email system.
I cannot either send or receive emails.
If I try to sign into BT it states my password is incorrect and
doesn't allow me to change it anymore !


I went through 1/2 hour chatting with two BT staff I found, neither could solve the problem..
They finally gave up and made an appointment for a BT engineer to
come to my house in 2 days, although I told them that my
landline phone and broadband were working perfectly.
I cannot understand why it cannot be fixed at their end.


Does all this ring bells with someone here who had same trouble?

[klondike]

Unless you house the BT data centre I think that call centre bloke is sending folks to the wrong place.

[Flying Bomb]

You are right.
This morning I tried on another laptop with same result.
So Phoned BT again, this time on 0800 800 150 and another chap agreed with me
that the trouble was with BT.


After  a few checks he said that my email account had been hacked
at their end... He is resetting my account soon.

[klondike]

It seems incredible to me that the people on the phone have zero knowledge of how stuff works. They follow a script and fall off the edge of the flowchart so send a hardware bloke to your house for what cannot possibly be either a hardware problem or fixable at your house. Useless. Useless. Useless.

I was going to say pay peanuts and you get monkeys but I reckon monkeys might be smarter.

[Flying Bomb]

They set me up OK but within a few hours I was
locked out again !
After more trouble with following their instructions I
was set up for 2 stage authentication.
So far so good.