Unless VM have changed their phone system since i was with them that is independent of the router they sent you.

The router provides WiFi and wired Internet. Probably their TV too which comes over the same coax as the internet but the TV has its own box. I never had that so don't know how the coax gets shared.

Any wired Internet should just work after connecting.

With the WiFi you have two options. Either change the new router settings to what they were on the previous one or reconnect each of your devices to the new router.

It's even possible that they made the new have the same settings as the old but I doubt it. There should be instructions with it.

As I said I usually use my own routers and always set them to use the same settings as the one they replace if I upgrade them. At one time VM provided a cable modem and router in a different box but they went over to a one box holding both which made using your own more of a faff

You'll need to do this to confirm it still doesn't work properly  before they'll come out to fix the real problem. It could even fix it although as I said I doubt that.

Quote from: GrannyMac on Yesterday at 10:19:50 PMUse the same letters formula! Once I had put in my first two lines, by omission, there was only one possible answer.  Usually it takes the first three lines.  Very rarely fails. 

Was it one of those odd American words again, Granny?

Use the same letters formula! Once I had put in my first two lines, by omission, there was only one possible answer.  Usually it takes the first three lines.  Very rarely fails.  

Some members seem to do this from time to time, don't they.
Our Vladkins is another one.

Phil's not been around lately either. 

Oh dear . . . .  I have got a horrible feeling of doom coming on . . .    
I daren't disconnect the useless one now,  incase I can't fathom the new one,  else I will have no desk top, laptop,  or landline!!!   

Quote from: Scrumpy on Yesterday at 06:02:02 PMI struggled again today.. Didn't get it finished..
Frustrating..

Same here.   
I gave up.

Quote from: Ruthio on Yesterday at 08:49:15 PMIt's  nice to be missed!
And where is young Dex these days I'd like to know....not that I'm nosey 🤣

That's a good point.  I seem to remember him saying that he'd disappear for a while, but it does seem to be quite a while.  Do you think something's happened to him.  Sent to prison, perhaps? 😉

Quote from: Mups on Yesterday at 05:04:06 PMWe'll have to get out bikini's out, Ruthio.
That'd be a sight for sore eyes wouldn't it. 

That's putting it politely!! 🤣
Just my luck the weather's changing and getting warmer, 15° forecast, I've just bought thermal long sleeved tees from M&S online!!

It's  nice to be missed!
And where is young Dex these days I'd like to know....not that I'm nosey 🤣